Question 1

Why are sites closing?

Accepted Answer

Sites are closing as part of JLR's efforts to reconfigure its retail operations under the "Reimagine" strategy, ensuring a more efficient and sustainable network. We are fully committed to supporting our clients through this transition, making it as smooth and convenient as possible.

Question 2

Which sites have closed?

Accepted Answer

Harwoods Land Rover Pulborough is now closed. If this was your local site, you will be contacted to welcome you to your new local dealership.

Question 3

Will there be any assistance in finding a new dealership?

Accepted Answer

Yes, we will be contacting all customers with an introduction to their nearest sales and aftersales location.

Question 4

What happens to my existing service and MOT appointments?

Accepted Answer

Your existing service appointments up until 10th November 2024 will not change. From 10th November 2024 onwards, existing service appointments will have been moved to your new Land Rover aftersales retailer.

Question 5

What will happen to my car's warranty and service agreements?

Accepted Answer

Your current warranty and service agreements will remain unchanged and will be moved across to your new Harwoods Land Rover aftersales retailer.

Question 6

How can I obtain my vehicle’s service records?

Accepted Answer

Your vehicle service records remain on our database and can be supplied to you upon request.

Question 7

Will my Jaguar warranty and/or service plan still be valid?

Accepted Answer

Yes, there will be no disruption to your warranty, extended warranty and/or service plan. Your service plan can be used in any Retailer servicing Jaguar vehicles.

Question 8

I’m waiting for my new car that I’ve ordered with you, will this be affected?

Accepted Answer

If you have an existing vehicle order, we will have already tried to contact you to inform you of the alternative options convenient to you.

Question 9

Where can I buy a new Land Rover from Harwoods moving forward?

Accepted Answer

Land Rover Crawley, Land Rover Brighton or Land Rover Basingstoke.

Question 10

Where can I buy a used Land Rover from Harwoods moving forward?

Accepted Answer

Land Rover Crawley, Land Rover Brighton, Land Rover Basingstoke or Land Rover Edenbridge.

Question 11

What’s happening to the current Jaguar range?

Accepted Answer

From November 2024, new Jaguar sales will come to an end ahead of a new brand reveal later this year and product launch in 2026. Allocation of our current generation of Jaguar vehicles has now ceased, we do have a selection of models available to acquire on an approved pre-owned basis through the UK retail network.

Question 12

Where can I buy a used Jaguar from Harwoods moving forward?

Accepted Answer

Land Rover Crawley, Jaguar Land Rover Brighton or Land Rover Basingstoke.

Question 13

Can I still buy an extended warranty and/or renew my Jaguar service plan?

Accepted Answer

Yes. Jaguar is committed to supporting clients and providing an exceptional ownership experience. Extended warranties and service plans will be available to buy from your Retailer.

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